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Returns

You can return a product for up to 30 days from the fulfillment/shipping date.  Shop Commen only offers store credit for returns. To be eligible for a return, the item must be unworn and unwashed  (free of any stains, odors, makeup, deodorant, hair, or wear)  and in original packaging. 



Before you Process a Return: 

  • Once our distribution center receives your returned order, please allow up to 10 days for us to inspect and process your return. 
  • Once your return is processed and approved  you will receive an email with a digital store credit for the net amount of the item(s) returned, that can be used immediately. 
  • The return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable.
  • All returns must be correctly processed through the Returns Portal. Shop Commen items sent to our distribution center without a return done through the portalwill be discarded upon receipt. 
  • If the return does not meet the criteria above, the return will be rejected and discarded and a refund will not be issued.  Shop Commen will not return rejected merchandise.
  • Shop Commen does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. You must provide a tracking number when you return the order. 

Damaged Items: 

Damaged items must be reported/emailed within 3 days of receipt with photos attached tosupport@shopcommen.com . Shop Commen is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.

If you have received an incorrect item or have experienced another issue with your order, please contact support@shopcommen.com within 3 days of receiving your order with a picture of the items and packing slip.

 

Non-Returnable Items: 

Considered “final sale” and may not be returned or exchanged for store credit or a refund.

  • Products marked "Final Sale" 
  • Gift Cards
  • Accessories- including but not limited to hats, stickers, phone cases and other items

 

Reserved Rights Regarding Returns:

Shop Commen reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing”.
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity.
  • Shop Commen items sent to our distribution center without a return processed through support@shopcommen.com will be discarded upon receipt and will not be refunded. 

Similarly,  Shop Commen reserves the right to refuse service to any customer or entity, due to similar actions as noted above. 

To Process a Return

By processing a return you acknowledge and have read our entire Return Policy and understand the terms. 

Please use your email and order number to start your return below. Feel free to reach out to Customer Support at support@shopcommen.com  with any questions.